✨ Metamorphosis Face Painting – Terms & Conditions

We want every booking to run smoothly and for you to feel confident about what to expect. These Terms & Conditions (“T&Cs”) apply to all bookings with Metamorphosis Face Painting.

📌 Bookings & Booking Fee

  • By paying a booking fee the Client agrees to these T&Cs in full.
  • A non-refundable booking fee of £35 is required at the time of booking.
  • Dates are not secured until the booking fee has been paid. This fee covers admin time and holding your date. The fee will be deducted from your total balance.
  • All bookings are taken on a first-come, first-served basis.
  • The outstanding balance is due 10 days before your event date (unless agreed otherwise in writing).

❌ Cancellations by the Client

If you need to cancel, please let us know as soon as possible. Cancellation charges are applied to cover lost work. If the client cancels:

  • More than 30 days before the event: Booking fee retained only (no further payment required).
  • 10–29 days before the event: 50% of the total fee is payable. The booking fee already paid will be deducted from this amount.
  • Less than 10 days before the event: 100% of the total fee is payable. The booking fee already paid will be deducted from this amount.
  • If payment is not made, we reserve the right to recover costs through lawful means.

🌧️ Cancellations by Us

  • If we have to cancel (due to illness, emergencies, etc.), we’ll give as much notice as possible. You’ll receive a full refund of any booking fee and balance paid if a replacement artist cannot be arranged.
  • If a specific artist becomes unavailable, we’ll do our best to provide a suitable replacement.

🎈 Private Birthday Party Bookings

These terms apply specifically to private birthday parties:

  • Party Package Duration: Our standard package is up to 2 hours. Longer packages can be arranged on request.
  • Breaks: For bookings over 90 minutes, a short break will be taken.
  • Parking & Access: Please ensure a parking space or easy access for unloading equipment.
  • Outdoor Parties: Adequate shelter must be provided to protect from sun, wind, or rain.
  • Children’s Safety: Children under 3 years old, or unable to sit unaided, may not be painted. Participation is at the artist’s discretion for safety reasons.
  • Cancellation by Client: See our main Cancellation Policy above.

🖌️ Health & Safety

  • We use only professional, cosmetic-grade face paints and glitters. If you are concerned about allergies, we’re happy to carry out a patch test before painting. Participation is at the client’s own discretion.
  • For safety and hygiene reasons, we will not paint anyone who:
    • is under 3 years old or unable to sit unaided
    • has contagious skin conditions, open wounds, cold sores, or conjunctivitis
    • appears unwell or unwilling to be painted
  • The artist may also refuse designs considered offensive, unsafe, or inappropriate.

🎉 Event Arrangements

  • We will arrive in time to set up and will leave at the agreed finishing time.
  • If outdoors, the client must provide shelter to protect from sun, wind, or rain.
  • For longer events, a short break will be taken after every 90 minutes of continuous work.

🛡️ Insurance

Metamorphosis Face Painting holds full Public Liability Insurance for your peace of mind.

✨ Thank you for choosing Metamorphosis Face Painting – we look forward to making your event magical!